Privacy Policy

Last Updated: September 22, 2026

1. Introduction

Reisnet ("we", "us", "our") operates reisnet.in and provides fiber broadband, OTT, and Digital TV services in Berhampur, Odisha. This Privacy Policy explains what personal information we collect, how we use it, and your rights regarding that information.

2. Information We Collect

Information you provide directly: when you fill out our Book Now form, Add-On Service request, Managed Solution enquiry form, or contact us, we collect your full name, WhatsApp/phone number, email address, installation address/city, and any plan or service preferences you select.

Information collected automatically: when you visit our website, we automatically collect certain technical information through cookies and similar technologies, including your IP address, browser type, device information, pages visited, and general location (city-level), via the analytics and advertising tools listed in Section 4.

3. How We Use Your Information

  • To respond to your enquiries and process new connection bookings or service requests
  • To contact you regarding your account, service updates, or support
  • To send you relevant offers and promotions (only where you have not opted out)
  • To understand how visitors use our website and improve it
  • To measure the effectiveness of our advertising campaigns

4. Cookies and Third-Party Services We Use

We use the following third-party services, which may set cookies or collect data on our website. These only activate after you provide consent via our cookie banner:

  • Google Analytics (GA4) — to understand website traffic and usage
  • Meta Pixel (Facebook/Instagram) — to measure and improve our advertising campaigns
  • Microsoft Clarity — to understand how visitors interact with our website (anonymized session recordings and heatmaps)
  • Google Tag Manager — used to manage the above tools

You can withdraw or change your cookie consent at any time by clearing your browser's local storage for this site, or by contacting us.

5. How We Share Your Information

We do not sell your personal information. We may share it with:

  • Our internal team, to process your booking or enquiry
  • Service providers who help us operate our business (e.g., our email and hosting providers)
  • Government or regulatory authorities, where required by law

We do not share your personal information with third parties for their own independent marketing purposes.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information, including secure data storage and restricted access to customer records. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to provide our services, respond to your enquiries, and comply with legal obligations.

8. Your Rights

Under the Digital Personal Data Protection Act, 2023, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request erasure of your personal information, subject to our legal and legitimate business requirements
  • Withdraw consent for optional data processing (such as marketing cookies) at any time
  • Raise a grievance regarding how we handle your personal information

To exercise any of these rights, contact us using the details in Section 10.

9. Children's Privacy

Our services are intended for individuals who are 18 years of age or older. We do not knowingly collect personal information from minors.

10. Contact Us

For any questions about this Privacy Policy or to exercise your rights regarding your personal information, contact us at:

Email: care@reisnet.in
Phone: 91325-91325
Reisnet, Berhampur, Ganjam, Odisha

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.